Fresh Testimonial

“I found Helpinator to be surprisingly easy to get started with. My experience with other CHM Makers/Editors/Creators has involved a fairly steep learning curve and nothing seemed intuitive. In no time I produced a professional looking Help File for one of my programs. I would recommend this product highly.”

David Smith, IT manager at Imperial Charity

Deal Of The Day 2015/11/04

Deal of the day is a daily discount on one selected Helpinator license type. Note that it is active for one day only, there’s no way to get it when a new deal appears. Only PayPal is a valid payment method for the Deal Of The Day.

Helpinator Single User Lifetime Updates 200USD (you save 50USD, good for small teams under 5 members and individuals as well).

Follow this link to make your purchase:

The deal has expired.

#BlackFriday / #CyberMonday 2014 Deals

This year we offer two discounts:

1. 50% off UNLIMITED License (you save 2500USD). Follow this link to order:

2. 25% off Lifetime Updates 10 Users Pack (you save 500USD). Follow this link to order:

Note that both licenses come with lifetime updates and also you will get a free copy of Helpinator Team Server when it’s out.

Version 4: Helpinator Team Server

Version 4 will include among other improvements a “Team Server”, which is, well, a team server. Windows-based server app for help file authoring collaboration, and Helpinator will act as a client for this server in multi-user mode.

The Team Server will allow you to:

  • Control what actions users can perform on a project
  • Manage project activities by assigning and controlling tasks
  • Synchronize multi-user access.

The most complicated part is the user permissions system, basically it has the following entities:

  1. User
  2. Group
  3. Role

A User can be a part of no or several groups.

A Role is an abstract set of permissions like “Project Leader”, “Writer”, “Reviewer”, “Guest”. For example, “Project Leader” is able to assign tasks to writers and “Reviewer” is only capable of adding comments with all project altering features disabled.

You can assign one or more roles to a user or a group. Final set of permissions is a combinations of “grants”, e.g. everything is prohibited by default, and a user gets all grants, assigned to him, his roles and groups. Example:

Let’s say we have a “Manage TOC” role that has “Add topic”, “Delete Topic”, “Rename Topic”, “Move Topic” grants and “Writers” role that allows to alter any topic content. By default a new user has no permissions, e.g. he can not perform any actions on the project. When we assign these two roles to a new user, he becomes able to alter TOC and write content.

Why we need “Groups” in our role system? It’s just a comfortable way to organize users. You are not limited on the way you work with permissions, but the recommended approach is to define “Roles”, assign them to “Groups” and then add users to Groups, so a user does not have any directly given permissions and without being a member of a group becomes powerless.

Meanwhile you can pre-order Team Server with a 50% off using the link below:

Tom Johnson on WordPress for #TechComm

Direct WordPress support is a popular Helpinator feature and a lot of tech writers now suggest WordPress as a platform for online documentation (not only for software, but for other products too). Tech writing authority Tom Johnson had recently published a post on pros of WordPress, worth reading:

What’s coming up in version 4

Version 4 is in the oven and it will bring in some important additions:

  • More supported formats including Wiki and knowledge base systems, ResponsiveHelp for touch devices and more
  • Focus on team work with new “Team Server” and “Merged Projects” utilities.

Note that with this release we will block ALL one-year keys that were not prolonged. For a long time there was a huge grace period for those who forgot to renew updates but this time all keys more than a year old will be blocked. Sorry 🙂

As always version 4 is a free update for life-time licenses and one-year licenses that are not older than a year from the date of release.