Direct WordPress support is a popular Helpinator feature and a lot of tech writers now suggest WordPress as a platform for online documentation (not only for software, but for other products too). Tech writing authority Tom Johnson had recently published a post on pros of WordPress, worth reading:
Version 3.10 introduces new feature: “Publish to WordPress”. WebHelp is a great thing, but if your website has CMS you have to manage static HTML pages of WebHelp and dynamic content of CMS separately. It’s far better to use built-in features of CMS to organize online help system. Now Helpinator allows you to work with the most popular CMS in the world – WordPress. You can:
- publish topics to your WordPress-powered website, with tree-like structure of pages
- publish documentation under selected page (For example, if you have a page named “Support” you can publish documentation under this page)
- select one of the page templates available in your WordPress theme
- republish changed topics
Helpinator also creates root “Table of Contents” page with hierarchical links to topics.
You can also turn your WordPress installation into a knowledge base website using Helpinator as a client for it.
Visit this sample WordPress site to see Helpinator documentation published to WordPress:
How to set up Helpinator to publish to WordPress:
1. Open your project
2. Click “Publish to WordPress” button on the toolbar:
3. Click “+” button to add new profile
4. Fill in Blog URL, username and password to connect to WordPress installation.
5. Click “Check connection” to check that URL, username and password are correct
6. Click “Refresh” button next to “Page Template” drop-down list. This will populate the list of available page templates (in your current WordPress theme).
7. Select page template to use for documentation topics
8. If you need to place online documentation under certain wordpress page:
8.1. Click “Refresh” button next to “Parent page” drop-down list and select one of existing pages
8.2. Select “Root page order” – this number defines position of documentation root page in the list of child pages of “Parent Page”.
9. Now you can click “Save” to save your account or click “Publish” right away.
1. To enable REpublish feature you have to save your project after Helpinator finishes publishing.
2. Helpinator does not store your password for security reasons
3. WordPress XML RPC protocol at this time doesn’t allow to update or delete images (there’s a bug in it) so after you REpublish your documentation you will have to remove excessive images manually.